WHO WE ARE
Opal Financial Management consist of Independent Financial Advisers (IFAs), mortgage and protection specialists. We focus on helping individuals and businesses understand and plan for their financial future.
We pride ourselves on our independent status, which is the key foundation of our business. This ensures we can advise on financial products across the whole of the market.
WHAT WE DO
We do not act on behalf of any product provider, bank or insurance company, but solely in the best interests of our clients at all times. We are passionate about providing the best customer experience.
All Opal Financial Management advisers pride themselves in building lasting, professional relationships in order to become the customers’ trusted financial adviser.
We believe that Treating Customers Fairly is about delivering a fair outcome to our clients whilst offering a first class business service.
It is embedded in our culture, and our customers can be assured of this as:
We are open about the way we carry out our business and how we are remunerated
We welcome customer feedback on a regular basis
We encourage all our staff to continue with their professional development
Our business is about our customers, and we are always conscious of this
We look at all areas of our business on a regular basis to ensure that:
Customers can be confident that they are dealing with a firm where the fair treatment of customers is central to our firm’s culture
We consider our customers when promoting new services and products and ensure that they are relevant to them
Our customers are provided with clear information and we keep them informed before, during, and after the point of sale
Where advice is provided, we take time to understand our customers’ situation and ensure that our advice is suitable and appropriate
We meet our customers’ expectations, providing them with a level of service and products that are of an acceptable standard
We will ensure that our customers can switch providers, change products, surrender policies and make any complaints without any undue barriers.